Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at support@stillcollection.co If your return is accepted, we’ll send you instructions on how and where to send your package.
Please do not send items back without contacting us first. Items sent back without first requesting a return may not be accepted.
You can always contact us with any return questions at support@stillcollection.co
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and work to make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.
We also cannot accept returns on gift cards or final sale items.
Please contact us at support@stillcollection.co if you have questions about a specific item before requesting a return.
Exchanges
The fastest way to get a different item is to request a return for the item you have. Once the return is accepted, you can place a separate order for the new item.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As with our standard return policy, the item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
Refunds
We’ll notify you once your return has been received and inspected, and we’ll let you know whether the refund was approved.
If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at